Credit /Debit Card Sales
We accept payment by major credit/debit cards. Please do not send your credit card details to us via email as this is not secure. Credit card details are processed by Mission Cycles and collected securely on our SSL secure website, guaranteeing security and convenience. You must be the registered card holder to order any item from Mission Cycles. Goods are generally sent to the registered card holder’s address. However, if the goods are to be sent elsewhere (eg your place of work), for security reasons we may send a copy of the order to the credit card holder’s address prior to releasing goods. We may verify your name and address with your card issuer. Customers must provide a daytime telephone number. We log all originating information on online orders. We do not add surcharges to credit or debit cards. We reserve the right to decline orders as necessary due to credit card fraud.
Faulty or Damaged Goods
Any damage found must be reported to the carrier on delivery.
Inspection must be carried out before the carrier has a signature. The following procedure must be adhered to:
Please contact us in the first instance to request return of goods. In the case of a return being notified by telephone we will require a confirmation of your request email. We will then issue you with a returns number and advise you of a pick up date.
Packaging Returned Goods
The goods will need to be returned to us in suitable protective packaging with a copy of the original receipt. All non-faulty goods MUST be returned in their original packaging and must arrive unused without any damage to the product or product packaging and with all parts intact. Faulty goods should be returned in original, undamaged packaging where possible.
In the case of a refund we will generally make payment within 14 working days of receipt of the return and in all events within 30 days of cancellation. (unless otherwise agreed). The cost of return of non-faulty goods is to be met by the customer. Where non-faulty goods to be refunded are not returned to us as agreed, we may deduct a charge from the refund for collecting the goods. In the case of a replacement, this will also be carried out within 10 working days where there are sufficient stocks to do so. Should the replacement not be possible within that time or if the goods have become obsolete in the interim we will, by agreement, endeavour to replace it with an equivalent model or issue a refund. Goods should not be returned unless we have given a returns authorisation number. Always contact us before returning goods. Please return all goods with the original invoice – this allows us to deal promptly with your returned items.
None of the above terms and conditions affect your statutory rights as a consumer.
Address for Returns
Please send goods in suitable packaging to:
- Mission Cycles, Unit 3 The Alders, seven Mile Lane Mereworth, Kent ME18 5JG
Removing or covering branding in order to sell on under a different brand name is not permitted. Products with branding removed or replaced will not be covered by our warranty.
We endeavour to respond to all complaints within 5 working days. If you wish to make a complaint please contact us.
Personal details are collected during the ordering process. Any information given during the ordering process are held by Mission Cycles for the purposes of processing your order only. These details will only be used for this and will not be passed to any third parties. We may occasionally send out emails relating to our products. You will not receive any marketing emails from us unless you have authorised us to do so.
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Mission cycles LTD Directors DK & D Wilsher
Company Reg no 6626707
Vat number 374 6767 07
Unit 3 The Alders
Seven Mile Lane
Kent ME18 5JG